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Ballwin, Chesterfield Crafters Among Customers Who Had Problems With JKM Ribbon And Trims

The BBB warns consumers to be wary of JKM Ribbon and Trims, a New Jersey company that has drawn more than 220 complaints from 38 states, including several in the St. Louis area.

Ordering from online stores has become so easy that many people forget to check out a firm's reputation before hitting "click to order" and submitting credit card information.

Several local crafters are among 220 people who have filed complaints with the Better Business Bureau against a New Jersey craft supply company, JKM Ribbon & Trims. A cake decorator from Catawissa, a Chestefield woman and a seamstress from Ballwin said they paid for ribbon, trims and other notions but got nothing after waiting for months.

The Better Business Bureau gives JKM Ribbon & Trims an "F" grade because of the number of complaints and other factors. The company blames the problems on the economy and on delays from suppliers.  

A news release detailing the BBB investigation is available on the BBB website.

The BBB has five tips for shoppers ordering products online:

  1. Order from known, reputable businesses and be careful with businesses you know little or nothing about.
  2. If you do decide to order from an unfamiliar company, try to make direct contact with a customer service representative by phone or email before ordering. If you can’t get in contact with a real person or you are put on hold for a long period before being able to speak with someone, that could be a sign of problems.
  3. Read and understand the company’s terms and conditions, which are usually printed on its website. Pay close attention to the firm’s refund policy and determine how long you have to return an item if you are not satisfied.
  4. Pay by credit card whenever possible so that you can challenge the charge with the credit card company in case there is a problem.
  5. Get a BBB Business Review by going to www.bbb.org or calling 314-645-3300.

Follow the BBB on Facebook or Twitter to keep up with our latest alerts and consumer tips.

This post is contributed by a community member. The views expressed in this blog are those of the author and do not necessarily reflect those of Patch Media Corporation. Everyone is welcome to submit a post to Patch. If you'd like to post a blog, go here to get started.

Madelyn May 06, 2013 at 08:04 PM
We are The Creative Touch Ribbon Distributor. We sell Berwick/Offray ribbon at wholesale prices with no minimum. Our customer service is excellent and our shipping is fast and efficient. We do not charge your credit card until your order ships which is within one to seven business days. Please check out our website ribbonlady.com and if you don't see what you need, give us a call at 609-492-9092.

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